Part of the “heavy lifting” Tint took on included building a scalable claims management solution to allow the CitizenShipper team clear and easy access to view, investigate, and manage claims payout. With claims linked directly to policies, it saved the CitizenShipper team time and frustration - allowing them to handle claims efficiently. You can’t put a price on peace of mind and that is what CitizenShipper has been able to provide its users.
Today, their program is protecting thousands of customers and according to Richard, the ongoing support from the Tint team continues to have a meaningful impact, “there was a case quite recently, where one of our customer support team had to interact with a Tint dashboard. The back and forth with the Tint team was great. The Tint team really focused on our experience with the dashboard, asking ‘How do you find this experience?’, ‘Is it simple?’, ‘Is there anything else we need to add?’, ‘Is there anything that’s confusing about this dashboard?’ And we provided a few suggestions. The Tint team acted on all of our suggestions really quickly. So, not only did I feel like the team was really on top of things from a technical perspective but they’re really on top of things in terms of listening to our feedback and our requirements.” It’s these interactions that make it easy for CitizenShipper to think about ways they might be able to expand their program in the future - knowing they’ll have a solid partner to make their vision a reality.