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FAQs

Claims Protection

When will claims protection be provided to the shipper? Claims protection provides payment to the shipper if the hauler denies or fails to make payment of a valid claim in a defined number of days or the freight broker’s improper screening of the hauler leads to shipper’s loss or damage.
What is freight broker assurance? Freight broker assurance is a guarantee to the shipper that the shipper’s claim against the hauler will be paid to the shipper within a set period of time.