Claims infrastructure built for the moment that matters most.
When a policyholder files a claim, your program's promise is on the line. Our platform handles every step — from first notice of loss to final payment — with the speed, transparency, and operational control that keeps that promise.
Our Approach
A claim is never just a transaction.
A policyholder filing a claim has something wrong in their life. What your program does in the next few minutes — how easy it is to report, how quickly they hear back, how clearly they can track progress — determines whether they trust the brand that sold them coverage.
That's true regardless of what your program covers or what vertical you're in. Our platform is designed with that in mind. Not just as workflow infrastructure. As a reflection of what embedded insurance is actually supposed to do.
First Notice of Loss
First notice of loss. Fast, clear, and structured.
FNOL is where the claims experience is won or lost. Our platform makes it simple for policyholders to report a claim — on any device, at any hour — and routes it immediately into the right workflow.
Multi-channel intake
Policyholders submit claims through web, mobile, or partner interfaces. No phone calls required. No ambiguity about what information is needed.
Structured data capture
Every FNOL is captured in a structured format — the right fields, for the right coverage type, every time. Clean intake means faster resolution.
Automatic claim number generation
The moment a claim is submitted, it has a number, a status, and a routing decision already in motion. AI assigns it to the right workflow from the start.
Claims Handling
Claims handling. Intake to closure.
Workflow routing and adjuster assignment
Claims route automatically to the right team or adjuster based on coverage type, complexity, and program configuration. AI-assisted triage flags complex cases before they become problems.
Document management
Policyholders upload photos, receipts, and supporting documents directly through the platform. Everything is attached to the claim, accessible to the adjuster, and retained for the record.
Status management and communication
Every status change triggers a communication. Policyholders always know where their claim stands — without calling anyone.
Third-party integrations
Built to connect with the claims tools your team already uses. Better context for adjusters. Automatic status sync. Full visibility for ops without switching systems.
Claim Payment
Claim payment. Accurate, fast, and fully traceable.
Our platform handles claim payment as part of the same workflow — not as a handoff to a separate system. Payment amounts are calculated, approved, and disbursed within the platform. Every decision has an audit trail. Every payment has a history.
For Every Team
What this means for your teams.
Your claims team
Every claim in one place — from FNOL through closure. Clear workflows, full context, and AI-assisted triage.
Your policyholders
File a claim in minutes. Track status in real time. No phone calls required.
Explore Hermes™
Continue exploring the platform.
We know what a claim feels like from the inside.
We process claims on our own programs. When a policyholder files, the same infrastructure handles it — our programs and yours. That alignment keeps us honest.