Payments and billing infrastructure built for the reality of running programs at scale.
Money moves through insurance programs in ways most billing systems aren't designed for. Our platform automates the full payments and billing lifecycle so your finance team focuses on decisions, not cleanup.
The Reality
Billing complexity isn't the exception. It's the norm.
Premium adjustments mid-term. Prorated cancellations. Failed payments that need to reverse a reservation and issue a refund. Billing events triggered by endorsements. Reconciliation across multiple partners and programs.
These aren't edge cases. They're Tuesday.
Most billing systems treat them as exceptions to be handled manually. Ours treats them as expected — and handles them automatically.
Common edge cases we automate
- Mid-term premium adjustments and endorsements
- Prorated cancellations and refund calculations
- Failed payment recovery and retry logic
- Multi-carrier reconciliation
- Commission splits and fee calculations
Payment Processing
Payment processing.
Collect premiums, handle failures, process refunds — all integrated into the policy lifecycle so nothing falls through the cracks.
Premium collection
Payments collected, processed, and reconciled automatically across all programs and partners. No manual intervention for standard transactions.
Payment failures and recovery
When a payment fails, the platform responds immediately. Automated workflows reverse reservations, issue refunds, and generate a complete audit trail — without anyone touching it manually.
Refunds and adjustments
Refunds triggered by cancellations, endorsements, or claims are calculated and processed within the platform. The math is right. The record is clean.
Billing
Billing and invoicing.
Every billing event — from initial premium to mid-term adjustment — is captured, categorized, and reconciled automatically.
Automated billing events
Every event generates the right invoice, at the right time, for the right amount — triggered by program activity automatically.
Multi-program invoicing
Each program's billing logic is configured independently. Clean, program-level configuration means changes to one never touch another.
Anomaly detection
AI monitors billing events across programs and flags anomalies before they become reconciliation problems. Issues surface early, when they're easy to resolve.
Audit trail
Every billing event is recorded, timestamped, and permanent. When Finance needs to trace a transaction, the answer is in the record. Not buried in a spreadsheet.
For Every Team
What this means for your teams.
Your finance team
Automated reconciliation, exception handling, and audit-ready reporting.
Your policyholders
Simple, transparent billing. Self-service payments.
Explore Hermes™
Continue exploring the platform.
Billing complexity doesn't announce itself.
We've seen every edge case — because our own programs generate them.