Policy management that runs at the speed your programs demand.
Our platform handles the full policy lifecycle — from bind to renewal — with the configurability, auditability, and self-service capabilities that embedded insurance programs actually require.
The Problem
Policy operations shouldn't require an engineering ticket.
Most policy admin systems weren't built for the teams that use them every day. Endorsements, reinstatements, coverage changes — the operations team knows exactly what needs to happen. But they can't do it themselves. Every change routes through engineering, gets queued, and waits.
That's not a staffing problem. It's an infrastructure problem. Our platform puts policy operations back in the hands of the people running them. No tickets. No queues. No waiting on a deployment.
Policy Lifecycle
The full policy lifecycle. Every step.
Bind
Quote accepted. Policy issued. Coverage confirmed. Instant, automated, and consistent — whether it's the first policy on a program or the ten-thousandth.
Endorse
Endorsements that used to require days of multi-team coordination now happen in seconds. Every endorsement is versioned, effective-dated, and fully auditable.
Renew
Renewal workflows run automatically, with AI-assisted exception flagging for policies that need human review. No manual intervention unless something genuinely requires it.
Cancel and reinstate
Handled cleanly — with prorated calculations, automated billing adjustments, and a complete audit trail. No manual cleanup. No reconciliation headache.
Self-Service
Self-service for your policyholders.
Certificates
Generated and downloaded on demand. No manual work. No delays.
Endorsements and changes
Coverage adjustments flow directly into the platform — processed and confirmed without a human in the loop unless a change triggers a review threshold.
Payments and cancellations
Policyholders make payments, update payment methods, and initiate cancellations on their own. Everything reconciles automatically on the back end.
Auditability
Versioning that makes audits straightforward.
Every policy state is versioned and effective-dated. Three levels of versioning — workflow, program, and configuration — mean you always know exactly what rules applied to which policy at which point in time. Full rollback capability at every level.
When an auditor asks what coverage applied on a specific date for a specific policyholder, the answer is immediate. Not a research project.
For Every Team
What this means for your teams.
Your operations team
No more manual workarounds. Every lifecycle action in one place, fully auditable, with clear before/after.
Your policyholders
Self-service certificates, endorsements, and payments. No phone calls, no waiting.
Explore Hermes™
Continue exploring the platform.
The same policy engine running our own programs.
We administer policies on the same infrastructure you do. When something goes wrong, we're the first to know — and the first to fix it.